PRIVACY POLICY

Last Updated: January 4, 2025

At WOW! Factor AI ("Company," "we," "our," or "us"), we are committed to protecting the privacy and security of your personal information. This Privacy Policy outlines the types of information we collect, how we use it, with whom we share it, and your rights concerning your personal information.

By using our services, websites, or interacting with our marketing communications (collectively, the "Services"), you agree to this Privacy Policy. Please read it carefully.

1. Information We Collect

We collect several types of information from and about users of our Services, including:

  • Personal Information: Contact Information: such as name, email address, phone number, and postal address. Account Information: such as username, password, and other credentials used to access our Services.

  • Payment Information: such as credit card details and billing addresses when you make a purchase or engage in a transaction with us.

  • Business Information: such as company name, role/title, and industry-related information.

  • Communication Preferences: such as your preferences for receiving marketing materials and communications.

  • Automatically Collected Information: Device Information: including your IP address, browser type, operating system, and unique device identifiers.

  • Usage Data: such as time spent on our site, pages visited, links clicked, and other interaction with our Services.

  • Cookies and Similar Technologies: We may use cookies, web beacons, and other technologies to collect and store information about your usage patterns.

  • Information from Third Parties: We may receive personal information from third parties, such as business partners, service providers, or publicly available sources.

2. How We Use Your Information

We use the information we collect for the following purposes:

  • To Provide Our Services: to facilitate your access to our Services, manage your account, process transactions, and fulfill your requests.

  • To Improve Our Services: to analyze how users interact with our website and services, and to make improvements based on this data.

  • Marketing and Communication: to send you newsletters, updates, promotions, or other marketing communications. You can opt-out of marketing communications at any time.

  • Personalization: to tailor content and services based on your preferences and usage patterns.

  • Legal Compliance: to comply with applicable laws, regulations, legal processes, or government requests.

  • Security and Fraud Prevention: to monitor and prevent fraud, abuse, and unauthorized activities on our platform.

3. Sharing Your Information

We may share your personal information with:

  • Service Providers: third-party vendors and service providers that assist us in operating our business, such as payment processors, hosting services, marketing partners, and IT support.

  • Affiliates: our affiliated entities for business and operational purposes.

  • Business Transfers: in the event of a merger, acquisition, or sale of assets, your personal information may be transferred as part of that transaction.

  • Legal Requirements: to comply with legal obligations, enforce our Terms of Service, respond to government requests, or protect our rights and the rights of others.

  • With Your Consent: when you provide explicit consent for us to share your information with third parties for other purposes.

  • We do not sell your personal information to third parties for monetary consideration.

4. Your Rights and Choices

Depending on your location and applicable laws, you may have the following rights regarding your personal information:

  • Access and Correction: You can request access to the personal information we hold about you and ask for corrections if it is inaccurate or incomplete.

  • Deletion: You may request that we delete your personal information, subject to certain legal exceptions.

  • Data Portability: You may request a copy of your personal information in a structured, machine-readable format.

  • Opt-Out of Marketing Communications: You can opt-out of receiving marketing emails by following the unsubscribe instructions in our emails or contacting us directly.

  • Do Not Track: Our website does not currently respond to "Do Not Track" browser signals.

  • If you wish to exercise any of these rights, please contact us using the details provided in Section 9 below.

5. Cookies and Tracking Technologies

We use cookies, pixel tags, and other tracking technologies to collect information about your interactions with our Services. These technologies enable us to:

  • Recognize you when you return to our website.

  • Analyze trends and track user behavior.

  • Provide customized content and advertising.

  • You can manage your cookie preferences through your browser settings. However, disabling cookies may affect the functionality of our Services.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, or as required by law. Once we no longer have a legitimate business need for your information, we will securely delete or anonymize it.

7. Security of Your Information

We implement industry-standard security measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction. However, no security system is impenetrable, and we cannot guarantee the absolute security of your information.

8. Children’s Privacy

Our Services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children. If we discover that we have inadvertently collected information from a child under the age of 13, we will take steps to delete such information as soon as possible.

9. Contact Information

If you have any questions or concerns about this Privacy Policy or our practices regarding your personal information, please contact us at:

    WOW FACTOR AI
    Hours: Open Monday through Friday — 9 AM – 6 PM (MST)
    Phone: 1-800-624-8550

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. When we update the policy, we will post the new version with the "Last Updated" date at the top. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

11. Jurisdiction and Cross-Border Transfers

WOW! Factor AI operates in the United States, and your personal information may be transferred to, stored, or processed in the U.S. or other countries that may not offer the same level of data protection as your home country. By using our Services, you consent to the transfer of your personal information to the U.S. and other jurisdictions.

By continuing to use our Services, you acknowledge that you have read, understood, and agreed to the terms of this Privacy Policy.

This Privacy Policy ensures that we handle your personal information with care, complying with applicable data protection regulations such as the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA), where applicable.